FAQs
Are items dishwasher, oven and microwave safe?
All my pieces are made from high-fired stonware clay, making them hardwearing and suitable for dishwashers, microwaves and are also oven safe.
How should I care for handmade pottery?
I do my best to make my pieces as robust as possible, but always handle with care like you would any type of ceramics. They can be handwashed (take care not to bash them around in the sink too much!) or washed in the dishwasher.
All my pieces are made from high-fired stonware clay, making them hardwearing and suitable for dishwashers, microwaves and are also oven safe.
How should I care for handmade pottery?
I do my best to make my pieces as robust as possible, but always handle with care like you would any type of ceramics. They can be handwashed (take care not to bash them around in the sink too much!) or washed in the dishwasher.
How do you make your ceramics?
Each piece I make goes through a 13 step process over the course of 2-4 weeks to make the finished product, no matter how big or small the piece is. It's a long old process which takes a lot of work but it's all worth it and I truly love it! You can see the process here.
How long will it take for my order to arrive?
All in-stock items are dispatched within 1-3 days of ordering and postage is via Royal Mail Second Class, so you can expect your item to arrive between 3 and 5 business days after you place your order.
All in-stock items are dispatched within 1-3 days of ordering and postage is via Royal Mail Second Class, so you can expect your item to arrive between 3 and 5 business days after you place your order.
If you'd like something made to request then please note this may take up to 8 weeks to complete - please see the custom order question below.
What should I do if the item I'd like is out of stock?
I aim to restock the most popular items (such as spoon rests) within a few weeks, but I don't restock every item, sometimes deciding to make new/different things instead. If there's an out of stock item you'd like, please email me via the contact page and I will aim to prioritise the item(s) for you. I also take custom orders if you'd like something slightly different or personalised (please see question below).
I aim to restock the most popular items (such as spoon rests) within a few weeks, but I don't restock every item, sometimes deciding to make new/different things instead. If there's an out of stock item you'd like, please email me via the contact page and I will aim to prioritise the item(s) for you. I also take custom orders if you'd like something slightly different or personalised (please see question below).
Do you take custom orders?
If you're interested in placing a custom order, please email me via the contact page with as many details as possible. While I may not always be able to accommodate custom requests due to time and space limitations, I'll review the request and let you know if I can fulfill your order. Keep in mind that the ceramics process takes time, so it's best to provide as much notice as possible - made-to-order items may take up to 8 weeks to complete.
If you're interested in placing a custom order, please email me via the contact page with as many details as possible. While I may not always be able to accommodate custom requests due to time and space limitations, I'll review the request and let you know if I can fulfill your order. Keep in mind that the ceramics process takes time, so it's best to provide as much notice as possible - made-to-order items may take up to 8 weeks to complete.
What is your return policy?
I accept return requests up to 14 days after you have received your order. Please note that you are responsible for return shipping costs. Please see the full details of the return policy here. If there is a problem with your order when it arrives - please see the question below.
What should I do if there's a problem with my order?
If there is a problem with your order please email me via the contact page and I will do my best to resolve this as quickly as possible for you. It's really important to me that all my customers are fully happy with their new ceramics, especially after all the time and care I've put into making them.
What type of packaging do you use?
All packaging is recyclable or biodegradable - cardboard boxes, paper/hex wrap and starch packing peanuts. Information on how to responsibly dispose of/recycle the packaging is included within each order.
All packaging is recyclable or biodegradable - cardboard boxes, paper/hex wrap and starch packing peanuts. Information on how to responsibly dispose of/recycle the packaging is included within each order.
Do you offer gift wrapping?
I don't currently offer gift wrapping services, but I can add a gift message if you're sending directly to a loved one.
Do you offer Wholesale?
I currently offer a select number of pieces (spoon rests and candlestick holders only) for wholesale to commercial businessess. Please see further information on my wholesale page here.
I don't currently offer gift wrapping services, but I can add a gift message if you're sending directly to a loved one.
Do you offer Wholesale?
I currently offer a select number of pieces (spoon rests and candlestick holders only) for wholesale to commercial businessess. Please see further information on my wholesale page here.